Welcome to an Answering Service That Cares About Your Callers

      For Eighty Years we have served our clients and their callers. History is important as it shows Consistency, Professionalism, a Strong Can Do Attitude, and the Skills To Serve its Customers.

Why Choose Monroe?

     You can count on us to be here Twenty-four hours a day, Seven days a week, Three hundred and sixty-five days a year.  Monroe Telephone has operated continuously, through wars, floods and so many hurricanes we lost count.  Every member of our staff is dedicated to meeting three goals:

1. To get your calls answered promptly.

2. To get a message from every caller. AND

3. To dispatch your calls per your instructions.

Our focus is on You, Our Client.  We know what is important to you:

QUALITY: The tracking of every call received and made, from beginning to end, including recordings of all conversations that there can be no doubt about what was said, done, and when it happened.   

PROFESSIONAL: A well-trained and stable staff using the best technology in our industry, rigid customer care standards, and all systems backed up by an UPS and natural gas generators.

SERVICE: We strive for prompt, professional answers by a friendly voice, an accurately taken message and message dispatching based upon your instructions.

   No matter how up-to-date our call center technologically is, we realize that a caring, friendly voice must be on the other end of the telephone. We know that every representative is an integral part of yours and our company's continued success. We believe in fostering an environment that gives our employees the opportunity to grow professionally as well as culturally. By providing our representative with an atmosphere that commands individual respect, we have created a company in which employees are motivated to care for every individual client and provide first-class service that is unsurpassed in the call center industry.

   Through hard work and creative thinking, Monroe Telephone Answering Service will continue to be a leader in providing high quality, customer-driven telephony products. Whether a client is around the corner, in another part of the county, or around the world, we will always strive to meet the needs of every business that entrusts Monroe Telephone Answering Service with its call center solutions. If you need simple voicemail, traditional answering service, order entry, or total customer relationship management, Monroe Telephone Answering Service can implement a plan for you, that is cost-effective and meets your expectations of a customer service-focused organization.

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Answering Services, Call Center Services, Telephone Answering Service, Order Taking, Call Center Providers, Client Care, Call Centre, Voice Mail Service, Appointment Scheduling, Order Entry, Message Taking, Reservations, Customer Support Services, Virtual Office, Catalog order entry, inbound, Customer Service, Inbound Telemarketing, Lead Management, Live Transfer, Outsourcing, Direct Mail, VOIP, Business Call Centers, Small Call Center, Telemarketers, Call Center Solutions Provider, b2b, inbound services, Oncall, On Call, Auto Lead Capture, On Demand, Seminar Registration, Message Taking, Messaging Solutions, Text, Texting, Alpha Paging, Emergency Response, Disaster Response, eCommerce, e-Commerce Solutions, On-Demand Call Center, Services, RSVP Services, Toll Free Numbers, Customer Retention, are all aspects of our services.

We serve the entire United States including: Texas, Abilene, Amarillo, Austin, Beaumont, Bryan, College Station, Galveston, Houston, Dallas, Jasper, Fort Worth, El Paso, Lufkin, Nacogdoches, Orange, Bridge City, Port Arthur, Lumberton, San Antonio, Texarkana, Texas City, Waco, TX, Alabama, Montgomery, AL, Alaska, Juneau, AK, Arizona, Phoenix, AZ, Arkansas, Little Rock, Fort Smith, Fayetteville, Springdale, Jonesboro, North Little Rock, Pine Bluff, AR, California, Sacramento, CA, Colorado, Denver, CO, Connecticut, Hartford, CT, Delaware, Dover, DE, Florida, Tallahassee, FL Georgia, Atlanta, GA, Hawaii, Honolulu, HI, Idaho, Boise ID, Illinois, Springfield, IL, Indiana, Indianapolis, IN, Iowa, Des Moines, IA, Kansas, Topeka, KS, Kentucky, Frankfort, KY, Louisiana, Baton Rouge, Slidell, Shreveport, Bossier City, New Orleans,  Gretna, Alexander, Lake Charles, Monroe, Alexandria, DeRidder, Kenner, New Iberia, Lafayette, Natchitoches, Sulphur, Westlake, Hammond, LA, Maine, Augusta, ME, Maryland, Annapolis, MD, Massachusetts, Boston, MA, Michigan, Lansing, MI, Minnesota, St. Paul, MN, Mississippi, Jackson, MS, Missouri, Jefferson City, MO, Montana, Helena, MT, Nebraska, Lincoln, NE, Nevada, Carson City, NV, New Hampshire, Concord, NH, New Jersey, Trenton, NJ, New Mexico, Santa Fe, NM, New York, Albany, NY, North Carolina, Raleigh, NC, North Dakota, Bismarck, ND, Ohio, Columbus, OH, Oklahoma, Oklahoma City, OK, Oregon, Salem, OR, Pennsylvania, Harrisburg, PA, Rhode Island, Providence, RI, South Carolina, Columbia, SC, South Dakota, Pierre, SD, Tennessee, Nashville, TN, Utah, Salt Lake City, UT, Vermont, Montpelier, VT, Virginia, Richmond, VA, Washington, Olympia, WA, West Virginia, Charleston, WV, Wisconsin, Madison, WI, Wyoming, Cheyenne, WY,

 

Strong Customer Service skills.

Our staffs' desire is to meet your callers' expectations to achieve the successful results you are looking for.


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