Why is Monroe Telephone Answering Service better than voice mail, an answering machine, and maybe even your secretary?

A business can loose many existing customers and potential customers due to hang ups because a live person did not answer their call. With Monroe Telephone Answering Service we can always keep your clients in contact with you. Your clients get to speak to an actual person who knows your business and who will follow your instructions when handling your calls. Answering machines and voice mail cannot pick and choose which calls are important and need to be dispatched. Our Job is to follow your instructions - every time.

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 Can you customize a rate plan to suit my business and/or personal needs?

Although one of our many rate plans and options usually fit the needs of most our clients, we understand that your specific needs must be catered to. We will be happy to customize a rate plan to fit all of your business or personal needs.

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Is there an industry standard for answering services and an organization Monroe Telephone Answering Service belongs to?

Yes there is. There are two organizations you can refer to when you would like to find out if a specific answering service is legitimate and follows industry standards. ATSI and NAEO. We are members of both! Please check out their links for more information.

http://www.naeo.org/index.cfm

http://www.atsi.org/assnfe/companydirectory.asp

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Can Monroe service all of my business locations, even if I have multiple offices?  

That is the wonderful thing about our answering service. We can tie in all of your business locations with just one phone call. If you work from home half the time and at the office the other half, we can help. If you have three businesses or a hundred, we can help. Monroe Telephone Answering Service is here to suit our client’s business needs!

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Does Monroe Telephone Answering Service keep their operators up to date on all new clients and any client specific instructions?

Our supervisors keep our entire operator staff up to date on client specific instructions using all the current messaging services available today such as instant messenger, e-mail, personal voicemail, and more. With our specialized computer system, current instructions are posted on the clients account and the account automatically pulls up when a call comes in for that client. We also hold regular meetings to keep our operators current on all new equipment, innovations and implementations.

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How many times will my phone ring before you answer it?

At Monroe Telephone Answering Service we strive to answer your callers within 2-3 rings, in fact we average 1.3 rings! We overstaff so your clients never have to get an operator who is too busy to answer your calls and your caller’s questions. We always strive to be polite and professional even during heavy call periods.

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Will Monroe Telephone Answering Service answer my phones 24 hours a day, 7 days a week, 365 days a year?

Since 1932 Monroe Telephone Answering Service has answered continuously around the clock to offer personalized service to you and your callers. We are always here for you!

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Is Monroe Telephone Answering Service reliable on holidays and during severe weather conditions?

Monroe Telephone Answering Service has strived for around the clock professional service to all of our clients. We are always here to help. During severe weather conditions like hurricanes, ice storms, floods, etc. we have never let our customers down. Our dedicated staff will always be here even when you cannot. We have a permanently installed back up generator system for all of our equipment so we never go down, even when you do.

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How do I retrieve my messages?

There are so many ways you can retrieve your messages. We can page, alpha page, set up a voice mail pick up box, call you, fax you and email you. Email messages can also contain recorded conversations of messages our staff took. We can contact you any way you like and if you would like to be contacted in a variety of ways, we are more than happy to do what we need to do to get your messages to you.

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How long does it take to get started?

With just a phone call we can normally get you started within hours depending upon the complexity of your account. Why wait. Every call missed, every hang up due to voice mail, any message holding on an answering machine or sitting on your secretaries desk, is a potential client lost.

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 Can I depend on Monroe Telephone Answering Service to be around while other answering services leave the business?

Monroe Telephone Answering Service has been in business since 1937! We are proud to say that we hold ourselves to the highest business standards and are therefore able to keep our customers happy. At Monroe Telephone Answering Service we have built an esteemed reputation for ourselves with all of our clients and our clients’ callers. Our reputation is something we are proud of! 

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Who do I contact for more information and rates?

Please feel free to call or email our Sales and Marketing Department anytime.

Please call us at:  (409) 981-9797 or

Please email us at: cls@answeringserv.com or mlc@monroesvc.com

Our Fax is: (409) 981-9701