Services

Additional Service Options

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Order Entry:

Our operators can take production information for your product/service orders. With Internet integration, direct order entry is a convenient alternative to gathering information from various sources.

Dealers Locate:

In addition to Order Entry, we can provide callers with the most convenient place to obtain your products and/or services.   

Customized Services:

Services can be tailored to fit your special needs and circumstances. Our state-of-the-art system will allow us to design an application that will serve you in the most effective manner. With our sophisticated system, we can design applications for referral programs, dealer locate, class registration, help desk services, and much more.

Wedding Services:

See RSVP and Guest List Management.

Information Hotline:

We can allocate a special number which rings directly to our service containing your specially recorded information. You can announce new products and special deals, details about your business, how to get there, and promotional information.

 Wake Up Service:

Need a reliable "alarm clock"? Hitting the snooze button and oversleeping? Forget to set the clock? Monroe Telephone Answering Service offers a fool proof wake up service. 

Course Registration:

We can provide information and take registration for any courses or seminars you may be offering.

Voice Mail With Operator Access:

Combines the best of live operator and voice mail services. Your callers will hear a recorded informational greeting giving the option of pressing "0" to speak with a customer service representative if they have an emergency, etc. You also can give them the option of leaving a voice mail message.  

Call Center Outsourcing:

Dedication of one or more persons to handle your calls exclusively.

Contest Lines:

Management of your call-in promotions. Our system can handle the calls generated, and provide you with the winner's information as quickly as you need it.

ANI:

Capture of automatic number identification (caller ID and Name) is available, And is on all Scripted Calls.

Employment Screening Lines:

You can use either live operators (our customer service representatives) or our voicemail system. This saves your office staff valuable time during the initial screening process.

Ad Response:

Let us handle the calls generated by your advertisements.

Guest List Management:

Let us manage your invitation responses. Guests call a toll free number with your personalized message to respond. Our staff follows up directly with any invited guests who have not responded to provide you with a complete confirmed guest list.

Appointment Making:

Monroe's also offers the scheduling of client appointments and reservations.

Help Desk:

Let our staff handle your after hours help desk. Using our Internet Answering feature we can open tickets and dispatch directly from your system.

Hyperlink Services:

We can immediately access your website to provide your caller with complete customer service by answering questions, giving directions, accessing online databases, and taking orders. We can also take calls from any number listed on your web-site. Do not let another customer take their business elsewhere because of unanswered questions about your product or service.

Appointment Confirmation:

We can make reminder calls to help ensure appointments are kept.

Reminder Service:

Do you want to be reminded of a recurring event? Our automated service will call you at the times you specify with a recorded message reminding you.

R.S.V.P. Services:

Let us manage your invitation responses. We provide you with a telephone number that your guests will use to respond. Make responding to your invitation as simple as picking up the telephone.

Surveys:

Let us gather that important information you need. Perfect for occasional or seasonal projects.

Temporary/Vacation Service:

Short-term service available.

 

Out of all of these possibilities, we hope you find a service we may help you with!

If so, please Call Now For Great Service.

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You will simply love what we will do for your business.