Services

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Check In Line

As your answering service, Monroe feels it is our primary duty to answer your callers with a “live” operator with the least number of rings. We do this in the most professional way possible while also reducing the number of hold times to a minimum. We strive to take the most complete message possible and collect all the information you have requested from your caller. Messages are immediately dispatched or held until your next business day, depending upon your instructions.

How We Do This:

One of the ways Monroe assures this is by over staffing. Time and time again we find that our staffing levels are 20% to 30% higher than that of our competitors. This gives us more time to pay attention to detail when taking your calls.

Another way is by automating message delivery to meet your message delivery request. Our communications server, is scheduled to immediately send or hold, depending upon your instruction, fax and e-mail generated messages. We use our professional “Who’s On-Call” scheduling server (updated minute by minute) to always know who to contact, while having home, cell, pager, text messaging, and PDA numbers instantly available. This increases the speed and accuracy of real time message delivery. By automating message delivery we are able to spend more time with your callers and gives you more time to focus on your business.

Many of our clients have found that by using our “voice mail” pickup service for retrieving their messages, combined with fax, e-mail, cell phone text messaging, and/or alpha or digital paging of the message, is the most efficient way to go. Let alone, there is never a wait or interruption. To do this, when we answer your account our system is programmed to record both sides of the conversation into your private voice mail box while our operator speaks with your caller. Once the call ends, this call can be heard by you, start to finish, by calling our check-in line. This voice message may be replayed, forwarded to another mailbox, or deleted. The text/ “secretarial”, message we type into our system is then sent to you, per your instructions, just as before.
 

By using our “Check-In Line” you have the ability to:

1. Check for text messages (also called secretarial messages).

2. Check for “voice” messages.

3. Fax yourself any text message(s) holding since your last notification.

4. Hear any voice message(s) or

5. Create a voice message for someone else in your company.

6. Change your status, such as: “in the office”, “out”, “on pager”, “in a meeting” or any of the other various options. When you do make this change, it shows your chosen status on each operator screen so they know where you are.

7. Or you can jump to a operator for more assistance.

 

Call Now For Great Service..

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We solve Fixed Labor Costs!

We work for you when your calls come in. Were available 24/7. You never pay overtime.