Answering Services For Your Medical Practice
If you work in the healthcare industry, you know how important it is for patients to reach a reassuring voice quickly, and to feel confident that their call will be handled professionally. However, for physicians, home health care staff, dental offices and hospitals, finding the right answering service can be a challenge. Some offices require 24/7 live assistance for emergencies while others simply need a hand with appointment reminders and providing basic patient information, relaying urgent information to the right healthcare provider.
What all medical offices have in common is the need for highly trained communication professionals who understand medical terminology, medical office procedures and a grasp of the healthcare provider’s area of specialization. When screening regular staff, finding the right match can take time — and hiring on salaried employees can be costly.
Partnering with a professional answering company offers a cost-effective solution, streamlining the hiring process while offering courteous, competent service.
Our Staff Are Trained In HIPAA-Compliant Procedures
At Monroe Telephone Answering Service, we know how important it is that all medical staff act in accordance with HIPAA privacy laws when it comes to handling patient records. HIPAA regulations require that any professional services that make ingoing or outgoing calls only use agents with training in HIPAA compliancy practices so all communications — including emails, faxes and texts — retain patient privacy.
We Offer Round The Clock Answering Services
If you’re interested in finding out more about professional answering services for the medical industry, give us a call. Our highly skilled personnel are available to assist your medical practice, according to HIIPAA regulations. Leave the hiring to us, and we’ll provide your healthcare facility with reliable virtual live personnel or a call center hospital answering service to take care of all your medical answering service needs.
Call Monroe Telephone Answering Services today to learn more about our cost-effective solutions for medical offices. You can reach us at (409) 981-9797 or toll-free at (877) 546-9900.