Why Education Institutions Hire Answering Services

Answering Services For The Education Industry

The digital age has made sharing information much more efficient for educational institutions. However, schools still field a large number of calls about admission information and registration deadlines, on-site tours, and campus events. While some requests for information are simple, some require the attention of knowledgeable staff. Placing callers on hold can leave them frustrated. An answering person offers a solution, with a live person available to handle the volume of calls effectively.

Personalized Education Answering Services

Students and their parents expect educational institutions to handle their questions and requests in a polite and efficient manner. Being placed on hold, or having their calls go to an answering machine, doesn’t give the impression of professionalism that schools need to convey.

For most colleges, which are understaffed and budget-conscious, managing daily phone calls can be difficult — especially around admission deadlines and graduation. Professional answering services can relieve the burden on salaried staff, with customizable, scalable solutions. Our Monroe and Beaumont-based answering service has the flexibility to accommodate the needs of both small colleges and large universities.

A Cost-Effective Solution That Adds Value

Schools that partner with a professional answering service find that they save money while offering personalized service to students and their parents. Working with highly trained agents brings down the cost of personnel and equipment.

Our operators are trained to provide the correct level of service to either general questions or more specific information as required. Some of our value-added services include:

  • Managing class registration
  • Assisting with campus events
  • Research
  • Fundraising
  • After-hours calls
  • Emergency dispatch

Our Team Is Here To Help

At Monroe Telephone Answering Service, our qualified team of experts is available to help your educational institution manage its call volume. We can provide automated communications, around the clock live personnel, or call center services. Improve the reputation of your school today by streamlining communications with students, parents, alumni. Call us at (877) 546-9900 or (409) 981-9797.