Answering Services For Government Agencies
If you manage a government office, you are well aware of the demands from stakeholders, including your direct supervisors and the taxpayers who consider themselves bosses, too. Anyone placing a call to your agency expects to be greeted by a friendly person who can quickly respond to their needs, whether it’s a simple request for information or to address a serious concern.
A Professional, Cost-Effective Solution
All government agencies have this in common: the community you serve views you as the face of the government. Callers may need timely information of a very specific nature. Being greeted by an answering machine or waiting for lengthy periods of time to speak to someone will quickly cause frustration and often lead to a tense situation. Callers may need to reach your agency with important information to be handled by a public official, or to quickly reach a live agent in an emergency situation.
If, like many government agencies, you don’t have the budget to hire regular staff, using an answering service to handle overflow can meet the needs of the public without busting your budget.
How We Can Help Your Agency
Whether your agency serves the public at the local, state or federal level, our qualified phone personnel can meet your needs. At Monroe Telephone Answering Service, we ensure that our friendly staff is professional and well-trained to meet the demands of their work. Our agents will take care to follow a script to respond to common requests, and to competently handle sensitive information — for example, in an emergency situation. Our state of the art technology can handle high call volume at busy times, with additional features like call recording as required.
To speak with our friendly, knowledgeable staff about how Monroe Telephone Answering Service can assist your government agency while saving money, call us toll-free at (877) 546-9900 or (409) 981-9797. We look forward to discussing how we can help meet your needs while serving your agency.